Reduce churn and unlock a steady revenue stream with our flexible device protection programs, backed by around-the-clock customer support.
Through our flexible service offerings, carriers can customize the subscriber’s phone replacement experience from start to finish. Over-the-counter or direct mail; monthly or annual billing; on your invoice or ours — we give you the option to mix and match the perfect program to meet your needs.
Our HITS platform integrates easily with existing billing and POS systems to streamline enrollment, claim and fulfillment processes. The result is an automated, real-time infrastructure that provides complete program transparency and around the clock customer support.
The combination of our state-of-the-art fulfillment center, extended call center hours, and partnership with UPS has resulted in the industry’s leading claim deadline and a new standard in turnaround period. Thanks to our reduced transit time and strategic operations, subscribers in the U.S. can file a claim as late as Midnight ET and receive their replacement device as soon as 10:00 AM ET the next day. (Deadlines may vary by program.)
We understand that your sales associates are the heart, hands and voice of the program in the eyes of your customers. That’s why we provide a highly dedicated team of seasoned professionals to help boost performance, generate business growth and reduce customer churn.
With an in-house team devoted to all legal insurance and warranty matters, we minimize your need for compliance dedicated resources, ultimately enabling you to focus on other aspects of your business. In addition to monitoring territorial laws and legislative developments, our staff facilitates issuance of program terms and conditions as well as any interaction with regulatory bodies.