Retailer Solutions

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Carrier Grade Offerings for Retailers of all Sizes

Through our highly cost effective and tailored device protection programs, we help retailers to excel in the indirect channel and aggressively compete against national carriers. Backed by two of the world’s most respected insurance writers and carrier grade call centers, we offer the highest levels of customer satisfaction and regulatory compliance, as well as best in class proprietary technology and unparalleled field support.

Program Customization

Programs Tailored to Fit Your Unique Requirements Maximize Value for You and Your Subscribers

Through our flexible service offerings, retailers can customize the subscriber’s phone replacement experience from start to finish. Over-the-counter or direct mail; monthly or annual billing; on your invoice or ours — we give you the option to mix and match the perfect program to meet your needs.

Turnkey Integration

Easy Integration with Your Existing Infrastructure Provides Complete Program Transparency

Our HITS platform integrates easily with existing billing and POS systems to streamline enrollment, claim and fulfillment processes. The result is an automated, real-time infrastructure that provides complete program transparency and around the clock customer support.

Comprehensive Compliance

Seasoned Staff of Lawyers Focus on All Legal and Compliance Requirements So You Don't Have To

With an in-house team devoted to all legal insurance and warranty matters, we minimize your need for compliance dedicated resources, ultimately enabling you to focus on other aspects of your business. In addition to monitoring territorial laws and legislative developments, our staff facilitates issuance of program terms and conditions as well as any interaction with regulatory bodies.

Fast Claims Fulfillment

Industry Leading Fulfillment Gets Replacements into the Hands of Your Customers Faster Than Anyone Else

The combination of our state-of-the-art fulfillment center, extended call center hours, and partnership with UPS has resulted in the industry’s leading claim deadline and a new standard in turnaround period. Thanks to our reduced transit time and strategic operations, subscribers in the U.S. can file a claim as late as Midnight ET and receive their replacement device as soon as 10:00 AM ET the next day. (Deadlines may vary by program.)

Full Marketing and Field Support

Hands-On Field Support Boosts Program Performance and Ensures an Exceptional Customer Experience

We understand that your sales associates are the heart, hands and voice of the program in the eyes of your customers. That’s why we provide a highly dedicated team of seasoned professionals to help boost performance, generate business growth and reduce customer churn.

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