Best of all, there is no action needed by you. And you'll get the new program for the same low monthly fee you are currently paying. You will automatically be transferred to the new program on February 1, 2018.
- First broken screen repaired at no extra cost as long as there is no other damage to your device. This offer is only available to Device Protection Premium subscribers.
- Repair service options that could lower your processing fee by 50% compared to the fee for replacing your device.
- Convenient replacement and repair options including same day delivery and mobile repair to keep you connected. (Some conditions apply.)
- The cut off time for next business day delivery is being extended to 7pm ET. That means if you file an approved service request by 7pm ET, you’ll receive your replacement device the next business day at no extra charge.
- In Quebec, only accidental damage and extended warranty protection is available. Lost and stolen protection is not available.
- In Newfoundland and Saskatchewan, you will now receive lost and stolen protection.
- In Manitoba, your replacement processing fees are now $25, $80, $120, and $200.
- In Manitoba and Saskatchewan, the Device Protection plan is a combination of insurance and service contract; the insurance provides protection for loss, theft and accidental damage and is underwritten by AIG Insurance Company of Canada.
- The Soluto app will no longer be offered. Click here for instructions on how to retrieve your data.
- Same low monthly service fee
- Same great protection – accidental damage, lost, stolen, and extended warranty*
- Processing fees for device replacement remain the same**
- Up to 2 approved service requests allowed during any 12-month period beginning with the date the first service request is fulfilled.
- Convenient service request filing options including via phone or online.
- Service request contact number will remain the same - 1-866-327-3399
* In PQ only Accidental Damage and Extended Warranty is offered. Lost or stolen protection is not offered. Manitoba and Saskatchewan offer a combined insurance, underwritten by AIG Insurance Company of Canada, and a service contract plan. ** In Manitoba, processing fees are now the same as the rest of the country. Saskatchewan and Newfoundland now have lost and stolen coverage included in the plans.
- To file a service request, call 1-866-327-3399.
Note: If your incident occurred prior to February 1, 2018, your service request will be covered by the previous program conditions, even if you are submitting your service request after February 1.
Device Protection Premium – Cost Overview
$0.00 - $199.99
$200 - $349.99
$350 - $499.99
$500 - $1,600.00
Monthly Service Fee*
Repair Processing Fee
Replacement Processing Fee
* This is the Monthly Service Fee currently in the market. Note that you may be subject to a different Monthly Service Fee, which is indicated on your Fido bill.
All costs plus applicable taxes.
You may cancel your enrolment in the Device Protection plan at any time by contacting us at fido.ca/contactus. By continuing to pay your monthly service fee beginning on February 1, 2018, you agree to and are bound by the new terms and conditions.
For complete Terms & Conditions and Policy Documents click the link below. Please download or print your applicable document(s) so that you can retain them for future reference.
If you live in:
Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland, or Quebec
Click here for Terms & Conditions
Manitoba or Saskatchewan
Click here for Terms & Conditions
Click here for Insurance Policy